Patient information
What to bring, how booking works, and what happens with results and reminders at our Melbourne CBD clinic.
Your first appointment
New patients are welcome and can book online. You can register before you come, or fill in the form at reception when you arrive. Coming a few minutes early gives you time for that.
Records from overseas
If you have recently arrived in Australia, bring whatever medical or immunisation records you have, in any language. We regularly update overseas records, including onto the Australian Immunisation Register.
What to bring
- Your Medicare card
- A debit card, if you have Medicare. You pay on the day, and the instant rebate is paid straight back onto that card. A credit card cannot receive it
- Any concession card you hold, such as a Pensioner, Health Care or Seniors card
- A list of the medicines you take, including anything you buy without a prescription
- Any referral letter, scan or result from another doctor
- Your immunisation record, including from another country
Booking and appointments
- Booking online
- Book through HotDoc, at any hour. You can choose which doctor you see rather than being put into a general queue.
- Booking by phone
- Call (03) 9121 8480 during opening hours and reception will book you in.
- Standard or long appointment
- If you have more than one thing to discuss, or something that will take time, book a long appointment. At this clinic a long appointment also costs you less out of pocket than a standard one.
- See the fees
- Telehealth
- Available at this clinic. To claim a Medicare rebate for telehealth you must already be a patient of the practice, so your first appointment may need to be in person.
- If you cannot make it
- Please let us know as early as you can, so the appointment can go to someone else. You can cancel or change your booking in HotDoc, or call us on (03) 9121 8480.
- Outside opening hours
- Calls are diverted to an external after-hours service. In an emergency, call 000.
Results and reminders
We use SMS to send appointment reminders and to let you know when there is something to discuss. Pathology collection is on site, so tests ordered during your appointment can usually be done in the same visit.
Feedback and complaints
If something has not gone well, please tell us first. Ask to speak with the practice manager, or say so at reception. Most things are resolved quickly once we know about them.
If you are not satisfied with our response, you can contact the Health Complaints Commissioner in Victoria, which handles complaints about health services independently of us.
You can also put it in writing to info@daoyuanmedicalgroup.com.au.
Common questions
Can I book as a new patient?
Yes. New patients can book online, and you can choose which doctor you see.
Can I still be bulk billed at this clinic?
Generally no. This clinic has billed privately since 3 August 2026. The exception is patients referred here from our Preston or Bundoora clinics, who may be bulk billed by agreement with the doctor.
Can the consultation be in Mandarin?
Yes. Our practitioners and reception staff speak English and Mandarin.
Is there a female doctor at this clinic?
Not at present. For women's health or menopause care, please book at our Preston or Bundoora clinics.
What happens if I call after hours?
Calls outside opening hours are diverted to an external after-hours service.
Can you update my records from another country?
Yes. Bring whatever records you have and we will add them where possible, including immunisations onto the Australian Immunisation Register.
Is the clinic accredited?
Yes. All three of our clinics are accredited by AGPAL.